 Customer
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Mr. Baranoski / ASAP Services
May 14, 2010
Dear Sir,
This is a long overdue note to thanks you for prompt and able service,
Particularly in the hands of Dave, in the disaster of a backed-up sewer
At the beginning of March this year. Your prompt response, the work and
follow up, and especially the kind and professional attention was exceptional!
Sincerely,
Barbara
PS. Your communications network is great,
also.
Dear Fran, ASAP Services
Thanks so much for your prompt reply and excellent services. As usual,
Josh took care of our needs in a timely and skillful manner.
It comforts me to know that you are there when we need you.
Mary
Dave,
Thanks for the good work! Faucets and kitchen
sink look terrific!
Kathy & Paul
Dear Sir,
Thank you for sending Josh to our house
to fix the toilet. He was incredilby professional with a great personality.
In our conversation I was excited in getting extra cards for my neighbors
and friends with your telephone numbers that I inadvertantly did not give
him the entire amount.
Enclosed is the money that should have been
included. It was my mistake and not his. Thanks for being so prompt - I
will continue doing business with you and will tell my neighbors and friends
about the company.
Thank you,
Laura
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Dear Mr. Naida / ASAP Services
I’m writing to commend your employee, Josh
for his excellent and professional services. He certainly is a wonderful
representative of your company. He covered his shoes upon entering the
house (which is completely carpeted). Next, he made sure the bathroom
floor was adequately covered. He reviewed my problem and then started
his repair work.
A decision was made to replace the toilet but I was concerned
that a new one would not adequately cover my new carpet. Josh took measurements
and because it was so close, he returned with two toilet receptacles so
that I would be assured the carpet was covered. He made the right decision
because one receptacle did not quite cover the opening left my original
toilet.
I sincerely appreciate the effort he took to satisfy
my concerns. In my opinion he went the extra mile to satisfy his customer-
something many don’t bother to do these days.
A few days later, I had another problem requiring a
plumber and, because of my first experience with Josh, I chose to call
your company again. I believe you have a top rated service…Incidentally I was a Manager
at a Medical Center for years and feel I am qualified to recognize quality
when I see it.
Thank you for your excellent service!
Sincerely yours,
Marilyn
4-12-10
Message from Michael:
Josh was just there working and he wants you to know how wonderful Josh
was and he is very impressed with your company.
Thank you to Josh for his courteous and great service!
Very much appreciated!
Nancy
Dear Fran and Staff:
We just wanted you to know what a pleasure it was
to have Josh working at our house recently. This was our second time having
him work on a project and we couldn't have been more pleased.
He was there we he said he would be and worked efficiently and with regard
for the other workmen on the project. In short, he was everything you’d
want someone providing a service like yours to be. His manner and work
habits left no doubt that his work would be equally high-quality.
When we need work in the future, you can be assured
we’ll be calling
you - and asking for Josh.
Sincerely Paul & Arden
Dear ASAP,
In September we contracted with ASAP for a new heating
and air conditioning system in addition to other upgrades. We were very
pleased with the professionalism of one of your employees. For almost two
weeks he made sure all the equipment going in and out of the house did
not ruin anything. In addition, the basement was swept clean and the units
adjusted to working conditions. Your employee was always polite, caring
and on time. He informed us of what was happening and even redid all the
ductwork again when originally the new furnace was placed on the ground
and not lifted up. We were surprised at that since ASAP has always been
familiar with our house and the area.
You are lucky to have such a wonderful employee who takes
his job seriously. We enjoyed working with him and felt confident in his
work. The system is still new to us so I am sure at some point we may call
for a lesson!
Sincerely,
JoAnne
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